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ITIL® V3 - 2011 Foundation Course


ITIL Feedback & Pictures

Never Before Offered. ITIL Course @ Rs.7,500/- Offer valid for Limited period.

Hurry up to avail the Special discounted offer.

What is ITIL®?

    ITIL
® is the IT Infrastructure Library and ITIL is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce. Developed in the late 1980's by the CCTA (now the OGC), by the mid 1990's it had become the world-wide de facto standard in service management. ITIL® has become popular as it is a public domain framework which is scalable. ITIL® provides a framework of Best Practice guidance for IT Service Management and since its creation has grown to become the most widely accepted approach to IT Service Management in the world. ITIL® focuses on best practice, and as such can be adapted and adopted in different ways according to each individual organizations needs. This ITIL® framework' essentially defines how to organize the system and network management departments within individual organizations. The concepts within ITIL® support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business.

   ITIL® addresses the organizational structure and skill requirements for an IT organization by presenting a comprehensive set of management procedures with which an organization can manage its IT operations.

    ITIL
® (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management and is registered trademark of Office of Government  Commerce of UK. ITIL® serves as a guide to provide information technology services in the standard way. Important IT practices, and tasks, checklists and procedures given by Information Technology Infrastructure Library can be tailored according to the needs of any IT organization. Consisting of five volumes - the five core books cover each stage of the service lifecycle, from the initial definition and analysis of business requirements in Service Strategy and Service Design, through migration into the live environment within Service Transition, to live operation and improvement in Service Operation and Continual Service Improvement.

    This training program focuses on the Foundation Level of the ITIL® Qualification Scheme & offers candidates a general awareness of the key elements of the ITIL® 2011 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Course Description:

    This ITIL
® Foundation Certification course focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL®. You are taught the importance of a systematic approach to management by means of a presentation. The ITIL® management model provides you insight into the coherence of identified processes.

Course Objectives:

     This course introduces the key concepts of each ITIL
® function, process and lifecycle stage. Participants will learn:

          • Vital processes and functions within the Service Lifecycle
          • Business value of implementing each process in an organization
          • Practical guidance for applying ITIL
® to everyday IT situations
          • Objectives and basic concepts related to each process
          • Activities and roles involved in each process
          • Relationship of each process to other processes
          • Strategies to balance IT resources
          • Terminology, techniques and practical approaches
          • Important principles for improving IT operations
          • How to align IT with business, control costs, and improve IT service quality

Course Content:

          • Introduction to ITIL®

          • The service Life Cycle

          • The service
Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement

          • Service generation

                a. Strategy generation

                b. Financial Management

                c. Service Portfolio Management

                d. Demand Management
                  
          • Service Design
    
                a. Service Level Management

           b. Capacity Management

           c. Availability Management

           d. It Service Continuity Management

           e. Supplier Management

               
          • Service  Transition

                a. Change Management

                b. Configuration Management

                c. Release Management

                d. Knowledge Management
                  
          • Service Operation
                              
                a. Service Desk

                b. Event Management

                c. Incident Management

                d. Problem Management

          • Continual Service Improvement

                a. Service Measurement

                b. Service Reporting           

Audience:

     ITIL® Foundation training is ideal for anyone involved in IT services such as network operators, business process analysts, project managers, systems integrators, help desk managers and staff, outsourcers and application developers. Individuals responsible for controlling or reducing IT costs, improving service quality, and balancing resources should also attend. All IT professionals, managers and team members, coordinators, architects, consultants, planners and managed service providers will benefit from this course.


Prerequisites: There are no formal knowledge prerequisites.

Faculty Profile:

  • 12 years of experience in handling all facets of IT

  • Certified PMP®, ITIL®

Duration: 2 days

Date:  Click here to see training schedule

Actual Course Fee: Rs. 9,000 + 15 % Service Tax

Special Discounted Fee: Rs. 7,500 + 15 % Service Tax


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